A familiar platform.
A clearer experience.
Modernizing a mature enterprise platform, from individual design tokens to the experience of millions of people.
Change the system, not just the surface.
Starting in 2022, I led three designers through the migration of the Unified Client Interface to Microsoft's Fluent design system. With Product and Engineering, we replaced hard-coded styling and legacy theming with a design-token foundation.
A North Star, then every component.
We established a North Star across major page types, tested it with users, and translated the direction into component-level specifications. Workshops, guidance files, and templates helped partner teams modernize their own controls and pages.
Adoption is part of the design.
A preview rollout exposed confusion between the new filled fields and legacy disabled-field styling. Targeted research and a restored disabled-state icon helped ease the transition. The case study reports improved satisfaction and faster form and grid load times.
This case study is adapted from my existing portfolio.
Read the original, full case study ↗